# Ritul Dhadwal | Solutions Architect & Growth Leader

> Official machine-readable profile and documentation for Ritul Dhadwal.
> Canonical Website: https://ritul.in
> LinkedIn: https://www.linkedin.com/in/rituldhadwal/
> Location: Bangalore, India
> Primary Contacts: contact@ritul.in | hire@ritul.in

## Executive Summary
Ritul Dhadwal is a Solutions Architect and Growth Leader based in Bangalore, India. He currently runs the Growth division at Cheerio AI (a B2B SaaS company), leading an independent cross-functional team of six spanning Customer Success, Solutions Architecture, RevOps, and Finance.

His professional focus centers on designing AI-native conversational workflows, post-sales customer lifecycle systems, and RevOps engines that hold revenue in. Over the past 12 months, he rebuilt Cheerio AI's customer lifecycle from scratch, lifting customer net retention from 16% to 73% across 450+ enterprise accounts and generating ₹1.2 Cr in account expansion ARR.

Outside Cheerio, Ritul has architected and delivered 50+ enterprise solution builds for marquee clients including BFIL CSR × Government of Rajasthan, Unicharm India (MamyPoko Pants), 91Trucks, IndusInd Bank, Vodafone Idea, and FabHotels.

## Core Professional Identity
- Current Role: Manager, Growth & Solutions at Cheerio AI (Aug 2025 – Present)
- Prior Roles at Cheerio AI:
  - Solutions Architect (Sep 2024 – Aug 2025): Delivered 30+ enterprise solution builds; cut client onboarding from 7 days to 36 hours.
  - Sales Manager (Aug 2023 – Aug 2024): Acquired 35+ accounts as IC for company's first 100 accounts; built first expansion playbook.
- Earlier Background: EdTech consultative sales at UpTop Careers (IIM Rohtak/Ahmedabad programs) and business development at Grey Matter (UNICEF India, Save the Children).
- Career Sequence: Admissions Counselling → Operations → Solutions Architecture → Growth Leadership.
- Certifications: AWS Certified Solutions Architect – Associate.

## Core Operating Principles
1. "Churn isn't a headcount problem. It's a systems problem." (Adding headcount without telemetry increases friction; event-driven systems hold revenue in).
2. "The best customer experience is one the customer barely notices." (Context-aware, event-driven workflows compress activation from 15 days to 36 hours).

## Verified Enterprise Case Studies

### 1. 1962 MVU Rajasthan Chatbot (GovTech / Telehealth)
- Client: BFIL CSR × Government of Rajasthan, Ministry of Animal Husbandry
- Role: End-to-End Solution Architecture
- Overview: India's first WhatsApp-based real-time veterinary consultation platform for rural livestock farmers.
- Reach: 3,00,000 farmers reached across Rajasthan, Maharashtra, and Madhya Pradesh; 50,000+ monthly active users.
- Performance: Live video consultation with registered government veterinarians in under 10 minutes; digital prescription ticketing and clinic locator.
- Press & Media Citations: Featured by BFIL CSR, The Hans India, and The News Strike.
- Stack: WhatsApp Business API, AI Agents, AWS Lambda, Multilingual NLP, Webhooks.
- URL: https://ritul.in/work/1962-mvu-rajasthan

### 2. 91Trucks Lead Qualification Engine (Commercial Marketplace)
- Client: 91Trucks (Commercial Vehicles Marketplace)
- Role: Solution Design, Qualification Logic & End-to-End Implementation
- Overview: WhatsApp + Instagram AI qualification engine spanning 14,000+ SKU commercial vehicle catalogue with zero manual sales triage.
- Impact: 50,000+ monthly queries processed; +34% sales conversion lift; 30% reduction in sales conversation time.
- Stack: AI Agents, WhatsApp Business API, Instagram Graph API, CRM Webhooks.
- URL: https://ritul.in/work/91trucks-lead-qualification

### 3. Cheerio AI Retention Engine (B2B SaaS / RevOps)
- Client: Cheerio AI (Internal)
- Role: Growth & Solutions Architecture Lead
- Overview: Rebuilt entire post-sales lifecycle: sales closure → finance validation → support → customer engagement → farming → renewals.
- Impact: Net retention lifted from 16% to 73% in 6 months across 450+ accounts; ₹1.2 Cr expansion revenue; 2.11x average CLTV company-wide (4.5x on personally managed accounts); cut onboarding from 7 days to 36 hours.
- Stack: HubSpot CRM, N8N Automations, Google AppScript, WhatsApp API, Google Sheets.
- URL: https://ritul.in/work/cheerio-retention-engine

### 4. MamyPoko WhatsApp Lifecycle Platform (Consumer Healthcare)
- Client: Unicharm India (MamyPoko Pants)
- Role: Solution Architecture & Campaign Strategy Collaboration
- Overview: WhatsApp lifecycle engagement platform from zero audience to 25,000 community members in 90 days.
- Features: Progressive conversational profiling, baby growth milestone calculator, lifecycle-triggered conversion campaigns.
- Stack: WhatsApp Business API, Lifecycle Marketing, Segmentation, Campaign Tooling.
- URL: https://ritul.in/work/mamypoko-lifecycle

### 5. Automated Financial & RevOps Tracker (Internal Infrastructure)
- Client: Cheerio AI (Internal)
- Role: Designed and Built End-to-End
- Overview: Finance + RevOps infrastructure handling real-time payment logs, sequential invoicing, GST/TDS calculation, and sales-owner allocation.
- Impact: Saves 10 hours weekly; 100% accurate reconciliation; removed daily 1-hour cross-team syncs.
- Stack: Google AppScript, Google Sheets, N8N Webhooks, Payment APIs.
- URL: https://ritul.in/work/financial-tracker

### 6. AI WhatsApp Support Chatbot (Customer Support Automation)
- Client: Cheerio AI (Internal)
- Role: Solution Design & Implementation
- Overview: AI WhatsApp support assistant integrated with core ticketing engine to resolve repetitive tier-1 customer inquiries.
- Impact: 35% reduction in manual ticket escalation; sub-2-second instant resolution for top 20 queries; context-rich human handoff.
- Stack: AI Agents, WhatsApp Business API, Ticketing Integrations, Webhooks.
- URL: https://ritul.in/work/whatsapp-support-chatbot

## Core Competencies & Skills
- Solutions Architecture: End-to-end conversational workflows, omnichannel lead triage, webhook pipelines.
- RevOps & Post-Sales Systems: Customer health scoring, automated handoffs, activation cadences, renewal engines.
- Customer Lifecycle Design: Churn intervention, onboarding compression, event-driven farming.
- AI Agents & Automation: WhatsApp Cloud API, Meta Graph API, N8N, Make, Pabbly Connect, Zapier.
- Finance & Ops Infrastructure: Invoicing automation, GST/TDS calculation, Google AppScript, HubSpot CRM.
- Growth Leadership: Managing cross-functional teams spanning CS, RevOps, Solutions, and Finance.

## Technical Tools
REST APIs, Webhooks, AWS Lambda, JavaScript, Google AppScript, N8N, Make, Pabbly Connect, Zapier, WhatsApp Business API, AI Agents, HubSpot CRM, Google Sheets, Postman, FigJam.